Cancellation and rescheduling

We schedule crews and routes in advance. These guidelines help us serve every customer fairly. They apply unless a different policy is expressly confirmed in writing for your booking.

Notice

Cancellations and reschedules should be requested at least 24 hours before the start of your scheduled service window. Late changes may incur a fee if we cannot reassign the crew.

Same-day and no-shows

If we cannot access the property at the scheduled time, or if a same-day cancellation leaves us unable to fill the slot, a cancellation or lockout fee may apply as disclosed at booking or in your service agreement.

Refunds

If you prepaid and cancel within the allowed notice period, we will refund eligible amounts to the original payment method where possible, subject to processor timing. Partial cleans or disputes are handled case by case with our satisfaction commitment in mind.

How to change a booking

Use the links in your confirmation email, your customer portal, or contact us with your confirmation number.