We schedule our crews and routes in advance so we can serve every customer fairly. This policy applies unless a different cancellation policy is confirmed in writing for your booking.
24-Hour Notice Required
Cancellations or rescheduling requests must be made at least 24 hours before the start of your scheduled service window.
If you cancel or reschedule with less than 24 hours’ notice, a $50 late cancellation/rescheduling fee will be added to your account or charged to your payment method.
Same-Day Cancellations
Same-day cancellations make it difficult for us to reassign our crew. If you cancel on the same day as your appointment, the $50 late cancellation fee applies.
No-Shows and Lockouts
If our crew arrives and cannot access the property because of a locked door, wrong access code, no response, unsafe conditions, pets not secured, or missing entry instructions, a $75 lockout/no-show fee will apply.
Refunds
If you prepaid and cancel at least 24 hours before your service window, eligible amounts will be refunded to the original payment method when possible.
Refund timing depends on the payment processor and your bank.
How to Change a Booking
To cancel or reschedule, use the link in your confirmation email, log into your customer portal, or contact us with your confirmation number.
ALLDONE Cleaning may waive or adjust fees at our discretion for emergencies or special circumstances.