ALLDONE Cleaning Terms of Service

1. Services Provided

ALLDONE Cleaning provides residential and/or commercial cleaning and related home services as described at the time of booking. Services may include standard cleaning, deep cleaning, move-in/move-out cleaning, interior add-on services, exterior add-on services, subscription cleanings, and other services we agree to provide in writing.

The exact scope, date, time window, price, service duration, service frequency, add-ons, property details, and special instructions are based on the booking confirmation, estimate, invoice, written service agreement, or other written communication from ALLDONE Cleaning.

Unless expressly agreed in writing, our services are limited to ordinary cleaning tasks and do not include restoration, remediation, construction cleaning, hazardous material handling, biohazard cleanup, medical-grade disinfection, trauma cleanup, crime scene cleanup, pest treatment, mold remediation, sewage cleanup, or other specialized work requiring licensed, certified, or specially trained professionals.

2. Booking, Estimates, and Scope Changes

You are responsible for providing accurate information when booking, including the size of the property, number of rooms, condition of the property, pets, access instructions, hazards, add-ons requested, and any special circumstances that may affect the service.

Prices quoted before service are based on the information provided at booking. If the actual condition, size, clutter level, soil level, hazard level, access difficulty, or requested scope differs from what was provided, we may adjust the price, modify the scope, require additional time, reschedule, or decline all or part of the service.

We may provide an estimate rather than a guaranteed final price when the condition of the property cannot be fully confirmed before arrival. Additional charges may apply for heavy buildup, excessive clutter, pet hair, post-construction dust, hoarding conditions, excessive trash, additional rooms, extra bathrooms, large square footage, neglected surfaces, or requested add-ons not included in the original booking.

Our cleaners are not required to complete tasks outside the confirmed scope. Any additional work must be approved by ALLDONE Cleaning and may require additional fees.

3. Customer Responsibilities

You agree to provide safe, timely, and reasonable access to the property. Before the service visit, you must:

1. Provide accurate entry instructions, gate codes, parking instructions, alarm instructions, and contact information.
2. Secure valuables, cash, jewelry, firearms, medications, personal documents, fragile items, collectibles, heirlooms, and irreplaceable property.
3. Disclose pets, allergies, known hazards, unsafe areas, broken fixtures, damaged surfaces, pest issues, mold, bodily fluids, sewage, needles, drug residue, chemical spills, or any condition that may affect worker safety.
4. Provide working utilities, including electricity, running water, lighting, HVAC when reasonably necessary, and safe restroom access where applicable.
5. Remove or secure weapons, sharp objects, illegal items, controlled substances, and dangerous materials.
6. Make sure the property is reasonably safe for our cleaners to enter and perform the scheduled service.

If you fail to provide safe access, accurate information, or required disclosures, we may charge a cancellation fee, trip fee, lockout fee, additional labor fee, hazard fee, or other reasonable charge described at booking or on your invoice.

4. Right to Refuse, Pause, or Stop Service

ALLDONE Cleaning reserves the right to refuse, pause, reschedule, limit, or stop any service before or during the appointment if we determine, in our sole reasonable judgment, that:

1. The property is unsafe or unsanitary beyond ordinary cleaning conditions.
2. The service requested is outside our scope, training, insurance, equipment, or safety procedures.
3. The property contains undisclosed hazards.
4. The customer, occupant, guest, neighbor, or animal behaves in a threatening, abusive, discriminatory, harassing, or unsafe manner.
5. The cleaners are asked to handle dangerous, illegal, hazardous, or biohazardous materials.
6. The scope cannot be completed within the scheduled time due to conditions not disclosed at booking.
7. Access, parking, utilities, or working conditions are inadequate.
8. Continuing the service could risk injury, illness, property damage, legal violation, or unsafe working conditions.

If service is refused, paused, or stopped due to customer-provided misinformation, unsafe conditions, undisclosed hazards, or circumstances outside our agreed scope, you may still be responsible for a cancellation fee, trip fee, partial-service fee, minimum service charge, or other applicable charges.

5. Biohazard, Bodily Fluid, and Hazardous Condition Policy

ALLDONE Cleaning does not provide biohazard remediation, crime scene cleanup, trauma cleanup, unattended death cleanup, hoarding remediation, sewage remediation, medical waste handling, hazardous waste handling, mold remediation, pest extermination, or cleanup requiring specialized licensing, certification, disposal procedures, or personal protective equipment beyond ordinary cleaning.

We may refuse, stop, or exclude areas involving actual or suspected biohazards or potentially infectious materials, including but not limited to:

1. Human blood.
2. Human feces.
3. Human urine.
4. Vomit.
5. Semen or other sexual fluids.
6. Large amounts of saliva, mucus, or other bodily fluids.
7. Animal blood, feces, urine, vomit, or decomposition.
8. Diapers, sanitary products, medical waste, sharps, needles, syringes, lancets, razors, broken glass, or other contaminated sharp objects.
9. Sewage, wastewater backup, toilet overflow contamination, or drain backup contamination.
10. Crime scene, trauma, accident, self-harm, violence, or death-related cleanup.
11. Drug residue, chemical residue, unknown powders, unknown liquids, or hazardous substances.
12. Mold growth requiring remediation.
13. Active pest infestations, rodent droppings, insect nests, fleas, bed bugs, roaches, or other infestation conditions.
14. Hoarding conditions, excessive trash, rotten food, or decomposing materials that create a health or safety risk.

Small, ordinary household messes may be handled at our discretion only when they are safe, limited, disclosed in advance, and within the scope of ordinary cleaning. However, ALLDONE Cleaning is not obligated to handle any bodily fluid, waste, or hazardous material, even if the condition appears minor.

If a cleaner encounters bodily fluids, biohazards, pests, needles, hazardous materials, sewage, mold, or unsafe conditions during service, the cleaner may leave the affected area untouched, stop the appointment, contact management, document the condition, and/or leave the property. You remain responsible for payment for work performed and any applicable fees.

You agree not to pressure, instruct, or require any cleaner to handle bodily fluids, human waste, animal waste, medical waste, sharps, or hazardous substances. You are responsible for hiring an appropriate specialized remediation provider when such conditions exist.

6. Pets and Animals

You are responsible for securing pets and animals before our arrival. Even friendly animals can create safety risks, escape risks, allergies, or delays. We may refuse or stop service if an animal is aggressive, uncontrolled, disruptive, creates unsafe conditions, or prevents access to work areas.

ALLDONE Cleaning is not responsible for pets escaping, hiding, becoming stressed, or reacting to equipment, doors, noise, cleaners, or cleaning products unless caused by our gross negligence or willful misconduct. We do not clean litter boxes, cages, aquariums, kennels, animal waste, or animal accident areas unless expressly agreed in writing and determined safe by us.

7. Items We Do Not Move or Handle

Unless expressly agreed in writing, our cleaners do not move or handle:

1. Heavy furniture, appliances, large boxes, or items over a reasonable safe lifting limit.
2. Pianos, antiques, artwork, collectibles, fragile heirlooms, or high-value property.
3. Firearms, ammunition, weapons, illegal substances, controlled substances, or drug paraphernalia.
4. Medical devices, oxygen tanks, medications, needles, sharps, or medical waste.
5. Human remains, animal remains, ashes, or memorial items.
6. Hazardous chemicals, unknown substances, paint, solvents, fuels, pesticides, or industrial materials.
7. Electronics requiring disassembly or specialized cleaning.
8. Items located in unsafe areas, high areas, roofs, crawl spaces, attics, unfinished areas, or unstable surfaces.

If such items must be moved for cleaning, you are responsible for moving them before service.

8. Ladders, Heights, and Physical Safety Limits

Our cleaners are not required to climb beyond a standard household step stool or perform work that creates a fall risk. We do not clean exterior windows above ground level, roofs, gutters, chandeliers, high fixtures, ceiling fans, vents, or elevated surfaces unless specifically offered, booked, and determined safe.

We may refuse tasks involving unsafe ladders, unstable furniture, wet floors, exposed wiring, broken stairs, unsecured railings, aggressive pets, extreme temperatures, unsafe neighborhoods, or any condition that may create risk of injury.

9. Cleaning Products and Supplies

ALLDONE Cleaning may bring its own cleaning supplies and equipment or may use customer-provided products if approved. If you request that we use your products, you are responsible for confirming that those products are safe and appropriate for the intended surfaces, occupants, pets, allergies, and property conditions.

We are not responsible for damage caused by customer-supplied products, mislabeled products, expired products, improper product storage, unknown chemical reactions, manufacturer defects, or customer instructions that are inaccurate or unsafe.

If you or any occupant has allergies, sensitivities, respiratory conditions, chemical sensitivities, pet concerns, fragrance preferences, or product restrictions, you must disclose them before service.

10. Property Condition and Pre-Existing Damage

You acknowledge that some surfaces, fixtures, finishes, appliances, flooring, countertops, paint, grout, caulk, cabinets, hardware, blinds, windows, and other property elements may already be worn, loose, cracked, stained, improperly installed, deteriorated, aged, sun-damaged, water-damaged, or otherwise vulnerable before our service.

ALLDONE Cleaning is not responsible for pre-existing damage, normal wear and tear, manufacturer defects, improper installation, loose fixtures, unstable items, previously damaged surfaces, deteriorated caulk or grout, discoloration, permanent stains, corrosion, rust, mold staining, hard-water damage, paint failure, veneer failure, or damage that occurs because an item or surface cannot withstand ordinary cleaning.

We may take photos or notes before, during, or after service to document property condition, work completed, safety concerns, damages, hazards, or disputes.

11. Damage Claims

If you believe ALLDONE Cleaning caused damage during a service visit, you must notify us in writing within 24 hours after the service is completed. Your notice should include photos, a description of the issue, the location of the item or surface, and any relevant details.

You agree to allow ALLDONE Cleaning a reasonable opportunity to inspect, document, repair, replace, or resolve the issue before you hire a third party or attempt repair yourself. Failure to provide timely notice or allow inspection may limit or void your claim.

If we determine that damage was directly caused by our cleaner's negligence, our responsibility may be limited to repair, replacement with an item of similar current value, service credit, refund up to the amount paid for the affected visit, or an insurance claim, at our discretion and subject to applicable law.

We are not responsible for sentimental value, loss of use, lost profits, business interruption, emotional distress, special damages, indirect damages, consequential damages, or replacement cost exceeding the actual current value of the damaged item unless required by law.

12. Satisfaction Policy

We want customers to be satisfied with our service. If you are unhappy with the quality of the cleaning, you must contact us within 24 hours after service completion and provide photos or a written description of the issue.

At our discretion, we may offer a touch-up, service credit, partial refund, or other resolution. Our satisfaction policy does not apply to areas outside the booked scope, areas we could not access, areas excluded for safety reasons, permanent stains, pre-existing damage, cluttered areas, pest/biohazard areas, or unrealistic expectations not agreed to in writing.

Refunds are not automatic. A completed service visit represents labor performed, and any refund or credit is determined by ALLDONE Cleaning based on the circumstances.

13. Access, Lockouts, and Delays

You are responsible for ensuring that our cleaners can enter the property at the scheduled time or within the scheduled arrival window. If we cannot access the property because of missing keys, incorrect codes, locked gates, unresponsive customers, parking restrictions, building restrictions, pets, alarms, or other access issues, we may charge a lockout fee, cancellation fee, trip fee, or minimum service charge.

If our cleaners are delayed due to access issues, customer instructions, clutter, unsafe conditions, or other circumstances outside our control, the service may be shortened, rescheduled, or billed for additional time.

14. Payment

Payment terms are as stated at checkout, in your booking confirmation, invoice, subscription plan, or written service agreement. You agree to pay all charges associated with your booking, including service fees, add-ons, taxes, late fees, cancellation fees, lockout fees, trip fees, hazard fees, rescheduling fees, and any approved additional charges.

Where card payments are processed, they are handled by our payment processor, such as Stripe. ALLDONE Cleaning does not store full card numbers on its servers.

By providing a payment method, you authorize ALLDONE Cleaning and/or its payment processor to charge your payment method for amounts due. If payment fails, we may suspend service, cancel future bookings, charge late fees where permitted, send unpaid balances to collections, or pursue other lawful remedies.

15. Subscriptions and Recurring Services

If you enroll in a recurring cleaning plan or subscription, you authorize recurring charges according to the plan selected. Subscription pricing may depend on frequency, property condition, square footage, service scope, and continued eligibility.

Skipping, rescheduling, downgrading, or canceling recurring services may affect your pricing. If a recurring service is skipped for an extended period, the next visit may require a deep-clean fee, reset fee, or updated quote due to increased buildup.

You may cancel or modify a subscription according to the cancellation policy provided at booking or in your service agreement. Past-due balances must be paid before cancellation is complete.

16. Cancellations, Rescheduling, and No-Shows

Our cancellation and rescheduling rules are provided at booking or in your service agreement. If you cancel, reschedule, or deny access too close to the appointment time, a cancellation fee, lockout fee, or minimum service charge may apply.

We may cancel or reschedule service due to weather, illness, vehicle issues, staffing issues, emergencies, unsafe conditions, inaccurate booking information, payment issues, or circumstances beyond our control.

We are not responsible for costs, losses, inconvenience, or damages caused by delays, cancellations, rescheduling, or inability to complete service due to circumstances outside our reasonable control.

17. Weather, Emergencies, and Force Majeure

ALLDONE Cleaning may delay, reschedule, modify, or cancel services due to severe weather, flooding, hurricanes, unsafe roads, power outages, public emergencies, illness, labor shortages, supply shortages, accidents, building restrictions, government orders, or other events beyond our reasonable control.

We are not liable for delays or failure to perform caused by events beyond our reasonable control.

18. Customer Conduct and Cleaner Protection

You agree to treat ALLDONE Cleaning staff, contractors, representatives, and cleaners with respect. We do not tolerate harassment, threats, intimidation, discrimination, sexual comments, unsafe behavior, abusive language, physical contact, stalking, recording in private areas without consent, or attempts to force cleaners to perform unsafe or excluded work.

If a customer, occupant, guest, neighbor, or animal creates an unsafe or hostile environment, we may immediately stop service, leave the property, refuse future service, and charge applicable fees.

You agree not to solicit, hire, contract with, or attempt to independently employ any ALLDONE Cleaning cleaner, contractor, employee, or representative outside of ALLDONE Cleaning for a period of 12 months after the cleaner last provided service to you, unless otherwise permitted by law and agreed to in writing by ALLDONE Cleaning.

19. Independent Contractors and Staffing

ALLDONE Cleaning may provide services through employees, contractors, subcontractors, teams, vendors, or service partners, depending on availability, service area, and service type. All personnel are expected to follow company standards and applicable safety procedures.

We reserve the right to assign, replace, or change cleaners or teams at our discretion.

20. Photos, Documentation, and Communications

You authorize ALLDONE Cleaning to contact you by phone, text, email, booking platform, or other communication methods regarding estimates, bookings, reminders, arrival updates, invoices, payments, service issues, customer support, and related business purposes.

We may take reasonable photos or videos of work areas for documentation, quality control, before-and-after records, safety concerns, damage claims, training, internal review, or dispute resolution. We will not intentionally publish identifying images of your private property for marketing without your consent.

21. Privacy and Personal Information

We collect and use personal information as described in our Privacy Policy. This may include your name, contact information, property address, booking details, payment-related information, service notes, communications, and photos related to service.

Payment information is processed by third-party payment processors. We do not store full credit card numbers on our servers.

22. Website Use

You agree not to misuse our website, booking system, forms, payment links, customer portal, or communications. You may not attempt to interfere with the website, access systems without authorization, submit false information, scrape content, reverse engineer systems, upload malicious code, or use our services for unlawful purposes.

All website content, branding, logos, service descriptions, photos, graphics, copy, and materials are owned by or licensed to ALLDONE Cleaning unless otherwise stated. You may not copy, reproduce, or use our materials without written permission.

23. Third-Party Services

Our website, booking flow, communications, maps, payment processing, analytics, scheduling tools, and other operations may rely on third-party service providers. We are not responsible for third-party outages, errors, delays, policies, payment-processing issues, or acts or omissions outside our control.

24. No Guarantee of Results

While we work hard to provide quality service, we do not guarantee that all stains, odors, buildup, hard-water marks, mold staining, rust, discoloration, pet damage, smoke residue, grease buildup, grout staining, or neglected surfaces can be fully removed.

Some results depend on the age, material, condition, maintenance history, and prior damage of the surface. We may recommend specialized services where ordinary cleaning is not sufficient.

25. Limitation of Liability

To the fullest extent permitted by law, ALLDONE Cleaning is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, loss of use, emotional distress, business interruption, lost opportunity, lodging costs, replacement service costs, or other damages not directly caused by our proven negligence.

To the fullest extent permitted by law, our total liability for any claim relating to a service visit is limited to the amount paid for that specific service visit, unless a higher amount is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited, including liability for gross negligence, willful misconduct, or other rights that cannot be waived under applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless ALLDONE Cleaning, its owners, officers, employees, contractors, representatives, vendors, and service partners from and against claims, damages, losses, liabilities, costs, expenses, and attorney's fees arising from:

1. Your breach of these Terms.
2. Inaccurate booking information or failure to disclose hazards.
3. Unsafe property conditions.
4. Bodily fluids, biohazards, hazardous materials, pests, mold, sewage, sharps, or other excluded conditions at the property.
5. Injury to cleaners or other persons caused by unsafe conditions, pets, occupants, guests, or property hazards.
6. Damage caused by customer-supplied products, customer instructions, or pre-existing property conditions.
7. Your violation of law or rights of another person.

This indemnity applies to the fullest extent permitted by law.

27. Disputes

If a dispute arises, you agree to first contact ALLDONE Cleaning in writing and allow a reasonable opportunity to investigate and resolve the issue informally.

Any dispute, claim, or controversy relating to these Terms, the website, booking, payment, or services will be governed by the laws of the State of Texas, without regard to conflict-of-law rules, unless another law is required to apply.

Venue for any permitted court proceeding shall be in the state or federal courts located in Texas, unless otherwise required by law.

28. Termination and Refusal of Future Service

We may refuse future service, cancel bookings, suspend subscriptions, terminate customer accounts, or end the business relationship at any time for any lawful reason, including nonpayment, repeated cancellations, unsafe conditions, harassment, unreasonable demands, chargebacks, fraudulent activity, property hazards, or violation of these Terms.

You may stop using our services at any time, subject to payment of outstanding balances and any applicable cancellation obligations.

29. Changes to These Terms

We may update these Terms from time to time. The version posted on alldonecleaning.com applies unless we notify you of material changes through email, text, booking flow, invoice, or the website.

Your continued use of our website, booking system, or services after updated Terms are posted or provided means you accept the updated Terms.

30. Contact

For questions, notices, disputes, or legal communications, please use the contact information listed on our contact page or send written notice to: