ALLDONE Cleaning Privacy Policy

1. Information We Collect

We collect information that helps us operate our cleaning business, provide services, communicate with customers, process payments, protect cleaners and customers, improve our website and apps, and comply with legal obligations.

2. Sensitive Information

Cleaning services may involve information that is sensitive because it relates to your home, safety, access, pets, allergies, property condition, hazards, or private living space.

We may collect sensitive information only as needed to provide services, protect cleaners and customers, follow safety policies, comply with law, resolve disputes, or enforce our agreements.

Examples may include:

• Access codes
• Alarm instructions
• Allergy information
• Pet information
• Notes about bodily fluids, blood, feces, urine, vomit, sewage, pests, mold, sharps, hazardous substances, or unsafe conditions
• Photos of private spaces where cleaning is requested
• Information related to injuries, incidents, disputes, or property damage

We do not ask you to provide unnecessary sensitive information. Please do not send us Social Security numbers, medical records, financial account passwords, immigration documents, or other information that is not needed for cleaning services.

3. How We Use Information

We use information for the following purposes:

4. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, tags, SDKs, local storage, and similar technologies on our website and apps.

These technologies may help us:

• Keep the website functioning
• Remember preferences
• Maintain security
• Prevent fraud
• Understand website traffic
• Improve the booking experience
• Measure marketing performance
• Troubleshoot technical issues

Some cookies are necessary for the website to work. Others may be used for analytics or advertising, depending on the tools we use.

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality, booking forms, login features, or payment flows.

5. Marketing Communications

We may send marketing messages about promotions, subscriptions, service reminders, seasonal offers, referral programs, or new services.

You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us. You can opt out of marketing text messages by replying "STOP" where available.

Even if you opt out of marketing messages, we may still send non-marketing messages related to bookings, payments, service updates, safety issues, policy changes, customer support, or legal notices.

We do not sell SMS consent or text-message opt-in information to third parties for their independent marketing.

6. How We Share Information

We do not sell your personal information in the traditional sense of exchanging it for money. We may share information as needed to operate our business, provide services, comply with law, protect rights and safety, or use service providers.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, operate our business, maintain records, resolve disputes, enforce agreements, comply with law, support insurance and tax records, prevent fraud, and protect customers and cleaners.

Retention periods may vary depending on the type of information, including:

• Account and customer records: retained while your account is active and for a reasonable period afterward
• Booking and service records: retained for operational, accounting, insurance, and dispute-resolution purposes
• Payment records: retained as required for accounting, tax, fraud prevention, and payment dispute purposes
• Photos and incident documentation: retained as needed for quality control, safety, claims, disputes, legal obligations, and business records
• Marketing records: retained until you opt out or until no longer needed
• Job applicant records: retained as required or permitted by law and business needs

When information is no longer needed, we may delete, de-identify, aggregate, or securely archive it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Limited access to customer information
• Password-protected systems
• Payment processing through third-party processors
• Secure cloud services
• Internal access controls
• Employee and contractor confidentiality expectations
• Security monitoring
• Recordkeeping and incident review practices

No website, app, payment system, email system, or storage method is completely secure. We cannot guarantee absolute security, but we work to protect information using reasonable measures appropriate for our business.

You are responsible for keeping account credentials, gate codes, lockbox codes, alarm codes, and other access information secure. Please notify us promptly if you believe your account or access instructions have been compromised.

9. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Opt out of certain processing, such as targeted advertising, sale of personal data, or profiling where applicable
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request, where applicable

To make a privacy request, contact us using the information in the "Contact Us" section below.

We may need to verify your identity before processing a request. We may deny or limit requests where permitted by law, including when information is needed to complete a transaction, provide services, detect fraud, protect safety, comply with law, maintain business records, resolve disputes, or enforce agreements.

10. Texas Privacy Rights

If you are a Texas resident, you may have rights under Texas privacy law, depending on whether the law applies to our business and the type of information involved.

These rights may include the ability to request access, correction, deletion, portability, and opt-out of certain uses of personal data, such as targeted advertising, sale of personal data, or certain profiling decisions.

To exercise these rights, contact us using the information below. If we deny a request and Texas law gives you an appeal right, you may appeal by replying to our decision notice or contacting us with "Privacy Appeal" in the subject line.

11. California and Other State Privacy Rights

Residents of California, Colorado, Connecticut, Virginia, Utah, and other states may have additional rights under state privacy laws if those laws apply to ALLDONE Cleaning.

Depending on your state and the law that applies, you may have rights to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information.

We will respond to applicable privacy requests as required by law.

12. Children's Privacy

Our website, apps, and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information, please contact us so we can take appropriate action.

13. Third-Party Websites and Services

Our website, apps, emails, texts, or booking flows may link to third-party websites, payment processors, maps, app stores, social media platforms, or service providers.

We are not responsible for the privacy practices, security practices, content, or policies of third parties. You should review their privacy policies before providing information to them.

14. Social Media, Reviews, and Public Content

If you post reviews, comments, photos, tags, messages, or other content about ALLDONE Cleaning on public platforms, social media, review websites, or community pages, that information may be visible to others.

We may view, respond to, share, or use public reviews and feedback for customer service, business improvement, or marketing, where permitted by law and platform rules.

15. Customer Cameras and In-Home Recording Devices

Some customers may have security cameras, doorbell cameras, smart speakers, or other recording devices inside or around the property. You are responsible for complying with applicable recording, notice, consent, privacy, and surveillance laws related to any recording devices at your property.

ALLDONE Cleaning does not control customer-owned cameras or recording devices. Customers may not use cameras or recording devices in a way that violates the privacy, safety, or dignity of our cleaners, contractors, or staff.

16. International Users

ALLDONE Cleaning is operated primarily in the United States. If you access our website or services from outside the United States, you understand that information may be processed and stored in the United States, where privacy laws may differ from those in your location.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when this policy was most recently revised.

If we make material changes, we may notify you by email, website notice, app notice, booking-flow notice, or other reasonable method. Your continued use of our website, apps, booking system, or services after an updated Privacy Policy is posted means you accept the updated policy.

18. Contact Us

For questions about this Privacy Policy, privacy requests, data requests, or legal notices, contact us at:

For privacy requests, please include your name, contact information, the nature of your request, and enough information for us to verify and process the request.